Q - How do I receive KMiles credit for my flight?
A – Kindly show your Flypass membership card when you make your reservation to travel with an eligible-fare ticket for a valid Air Malta flight, and when you check-in for the flight.
Q - How do I receive credit for flight activity that has not been posted to my account?
A – We may need 15 days following your completed flight to process the ticket information. If more than 15 days have elapsed, and your Air Malta flights have not yet been posted to your account, you can forward copies of the ticket documentation together with the boarding passes to:
Flypass Unit
Air Malta Head Office
Luqa LQA 05.
It is possible to apply for retroactive credit of miles that have not been automatically credited for up to 6 months.
Q - If I submit a written request for the due credit of flight activity, how long will it take for the KMiles to be posted?
A - After you have submitted your written request, please allow 45 working days for the activity to be included in your account.
Q - If I purchase a ticket for another passenger, who receives the KMiles?
A – Only the person who actually travels with a ticket is eligible to earn KMiles.
Q – Will I earn miles on all Air Malta scheduled flights?
A – KMiles will only be given to members depending on flight segment, cabin service, and fare booking class. Please visit Reaching the Skies for more details. As from 27th October 2011, “N” class fare is not eligible for the accrual of KMiles.